Technical Support Engineer

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BRANDBASSADOR - TECHNICAL SUPPORT ENGINEER

Brandbassador is a platform that allows brands to scale and automate word-of-mouth ambassador marketing, and allows people to be an ambassador for their favourite brands and get perks, gift cards, cash and products in return. We currently work with over 200 brands such as iDeal of Sweden, PopSockets, Fabletics, Huel, Desenio and the list goes on. 

Brandbassador was created by the founders of the fashion phenomenon Onepiece - a pioneer in the adult onesie industry and in ambassador marketing. After running into a number of painful manual tasks, the founders created their own internal system to alleviate the problem. Little did they know, it was a problem countless brands are facing and need a solution to. So, they spent 2 years and over $4 million in development costs to create what is now Brandbassador.

THE ROLE 

We are scaling our platform and are looking for a highly motivated and enthusiastic Technical Support Engineer who will push the boundaries on delivering brilliant solutions for our prospects and customers. Although you will report into our Head of Customer Success you will work closely with the Commercial, Development and Customer Support team to provide dedicated technical assistance to brand partners who are undertaking integration.

The chosen candidate will become responsible for providing technical solutions and strategies to help our brands achieve their digital marketing objectives. This includes integrating new brands onto the Brandbassador platform, managing the technical relationship with existing clients, driving automation initiatives and providing technical sales support.

The Technical Support Engineer is a unique hybrid role within our company that combines aspects of a web technologist, business analyst, technical support and solutions architect. They will leverage their technical capabilities, commercial acumen and knowledge of the Brandbassador platform to help us develop and implement a tech touch onboarding flow that will allow customers to get set up on the platform. Part of the role will require you to understand and work with technology that will ensure our core onboarding metrics are improved.

If you’re a person that loves the challenge of a startup atmosphere, enjoys solving meaningful problems and wants to feel like part of a dream team - then you just might be who we’re looking for.

YOUR MISSION

  • Become a technical expert on Brandbassador and provide dedicated technical assistance to brand partners who are undertaking integration.
  • Work closely with our front line Support Specialist team to better understand user needs and support trends.  
  • Liaise internally with our Commercial Team to deliver a high level of service to our onboarding customers and be the point of contact for the Commercial Team when it comes to our solution and integration
  • Lead projects to implement/improve and automate process & technical solutions that benefit users & peers
  • Create, design and implement our tech touch Customer Education program that will allow the majority of our brands to onboard with an automated flow 
  • Make data driven decisions and in the absence of data, work with internal team members to identify and establish essential metrics.
  • Be able to guide and influence brands where appropriate with decisions regarding their technical integrations.
  • Ensure that all integrations result in a high standard of Brandbassador’s data delivery, maximising the available functionality.
  • Work closely with the rest of the Development team to maintain a good technical understanding of the core system.

 

A LITTLE BIT ABOUT YOU

  • Relevant experience of direct engagement with prospects and customers to support technical guidance and expertise
  • Passionate about technology, strategic partnerships, and problem solving.
  • Comfortable dealing with ambiguity and sorting through complex business/technical challenges in the pursuit of helping customers.
  • At ease when working directly with users to build long-term relationships with senior levels of leadership and technical contacts.
  • A quick study who can rapidly build domain and product knowledge at Brandbassador
  • An effective written and oral communicator.
  • Comfortable leading operational projects from conception through execution
  • Knowledge and competence in API technology integration, Javascript, Node, SQL, HTML and CSS
  • Knowledge of PHP is an added bonus so that you can investigate the code base and look for issues in the plugin
  • Experience working with REST APIs
  • Able to interpret a brand’s needs and bridge the gap between business and technical requirements.
  • Have previously assisted organisations with API integrations or at least 2 years of similar experience within a SaaS business

We know that diversity makes for the best problem-solving and creative thinking. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. 

IN RETURN YOU CAN EXPECT FROM US: 

  • Competitive salary, we pay well & reward performance
  • Awesome working environment, we work hard, we play hard and we take pride in our business. 
  • Free lunch - seriously - when we are in the office we provide lunch from some of the best lunch joints in London
  • Personal development - we want to back you and invest in you
  • Access to in-house kitchen with a fridge full of drinks, food and office drinks every Friday  
  • Lots of fun team socials (Escape Rooms, Flight Club etc.) plus a company trip once a year (last year we stayed in a lighthouse in Norway!) 
  • A buzzing work environment in trendy Shoreditch
  • Flexible remote working policy 

 

We usually respond within a day

Or, know someone who would be a perfect fit? Let them know!

London

155 Curtain Rd
EC1V London Directions office@brandbassador.com View page

Workplace & Culture

We work hard and we play hard. Our culture is one of a family of people who care deeply about one another and our collective mission to change the world of Ambassador marketing.


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