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Customer Success Manager

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BRANDBASSADOR - CUSTOMER SUCCESS MANAGER

Brandbassador is a platform that allows brands to scale and automate word of mouth marketing. We work with brands such as iDeal of Sweden, PopSockets, MVMT Watches, Daniel Wellington, and the list goes on. Brandbassador was founded by the founders of Onepiece - a pioneer in the adult onesie industry. After running into a number of painful manual tasks, the founders created their own internal system to alleviate their problem. Little did they know, it was a problem countless brands are facing and need a solution to. So, they spent 2 years and over $4 million in development costs to create what is now Brandbassador.

THE ROLE
Reporting to our Head of Customer Success, you will be joining an exceptional, motivated and successful Customer Success team. They pride themselves on surprise and delight and going above and beyond to ensure our customers love us. The Customer Success team are one of the most important teams in our entire business and they safeguard our growth by ensuring our customers have a first-class experience. It's a challenging role, balancing both commercial and experiential priorities, but get it right and it's one of the most rewarding in the company. You'll be responsible for:

YOUR MISSION

  • Carrying customers through the on-boarding process (post sales) and set the tone for the excellent service they will receive
  • Being the main point of escalation for customers, their guardian within the business
  • Spotting opportunities to help customers grow their business, improving revenue in the process
  • Helping to identify customers that are 'at risk' and set recovery plans in place to win them back round
  • Ensuring that for every customer, we know what they love (and don't love) about our platform
  • Helping to determine, design and develop new ways for our Brands to get the most out of our platform
  • Ensuring smooth customer transitioning and training as our product develops

A LITTLE BIT ABOUT YOU

  • You're commercially minded and driven by targets
  • You LOVE people; more precisely, you've both a passion for and experience in building relationships
  • You've got relevant experience; with a proven track record in B2B account management
  • You're ambitious, driven & tenacious; we’re looking for someone who can both grow the role and their career at the same time
  • You're unflappable; you can juggle everything, all at once and it doesn't get you down - you just keep on delivering

WHY US?

  • Competitive salary, we pay well & reward performance
  • Awesome working environment, we work hard we play hard and we take pride in our business and our personal development
  • Free Lunch - seriously, we provide lunch from some of the best lunch joints in London
  • Personal development - we want to back you and invest in you. You will grow with us

 

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Workplace & Culture

We work hard and we play hard. Our culture is one of a family of people who care deeply about one another and our collective mission to change the world of Ambassador marketing.


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