Customer Success Manager

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BRANDBASSADOR - CUSTOMER SUCCESS MANAGER

Brandbassador is a platform that allows brands to scale and automate word-of-mouth ambassador marketing, and allows people to be an ambassador for their favourite brands and get perks, gift cards, cash and products in return. We currently work with over 90 brands such as iDeal of Sweden, PopSockets, Fabletics, Huel, Desenio and the list goes on. 

Brandbassador was created by the founders of the fashion phenomenon Onepiece - a pioneer in the adult onesie industry and in ambassador marketing. After running into a number of painful manual tasks, the founders created their own internal system to alleviate the problem. Little did they know, it was a problem countless brands are facing and need a solution to. So, they spent 2 years and over $4 million in development costs to create what is now Brandbassador.

THE ROLE

Customer Success is the heart of Brandbassador and we are looking for a tech-savvy individual who is looking to help our customers succeed. Reporting to our Head of Customer Success you will be joining an exceptional, motivated and successful team. The Customer Success team are one of the most important teams in our business and they safeguard our growth by ensuring our customers are reaching their desired outcome. 

To continue our success story we are looking for an enthusiastic Customer Success Manager to be a part of our growing team, to establish and nurture long-lasting relationships with Brandbassador’s existing customers.

So if you’re a person that loves the challenge of a startup atmosphere, enjoys solving meaningful problems, and wants to feel like part of a family — then you just might be who we’re looking for.

YOUR MISSION

  • Managing a portfolio of existing customers and ensuring that their agreed Customer Outcomes are met
  • Understand customers’ business challenges and industry trends and consult on how Brandbassador can help them achieve their objectives
  • Optimise portfolio revenue through the creation of strong brand relationships and accountable for creating and delivering against strategic and tactical account plans
  • Being the main point of escalation for customers, their guardian within the business
  • Spotting opportunities to help customers grow their business, improving revenue in the process
  • Monitor product engagement and intervene as early as possible when risks and problems arise. Helping to identify customers that are 'at risk' and set recovery plans in place to win them back round
  • Develop cross-functional initiatives that will improve the overall customer experience and lead to greater success and dedication among our customers
  • Ensuring that for every customer, we know what they love (and don't love) about our platform
  • Helping to determine, design and develop new ways for our brands to get the most out of our platform
  • Develop, prepare, and nurture customers for advocacy.

A LITTLE BIT ABOUT YOU

  • A minimum of a year similar experience within a SaaS business or a proven track record in B2B account management
  • Be able to demonstrate knowledge of exceptional relationship management and SaaS adoption practices
  • Love solving business-critical problems - better still - helping avoid them altogether
  • You are passionate about social media and technology, and love working in a fast-paced start-up environment
  • Be in your element when building relationships with stakeholders and customers and be passionate about creating trust and value.
  • Be able to switch between communicating to internal and external stakeholders, both technical and non-technical.
  • Be able to prioritise efficiently without compromising on quality
  • Love the satisfaction of taking a customer from onboarding, through optimising to adoption and renewal
  • A domain expert, naturally curious and data obsessed 

We know that diversity makes for the best problem-solving and creative thinking. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. 

IN RETURN YOU CAN EXPECT FROM US: 

  • Competitive salary, we pay well & reward performance
  • Awesome working environment, we work hard, we play hard and we take pride in our business. 
  • Free lunch - seriously - when we are in the office we provide lunch from some of the best lunch joints in London
  • Personal development - we want to back you and invest in you
  • Access to in-house kitchen with a fridge full of drinks, food and office drinks every Friday  
  • Lots of fun team socials (Escape Rooms, Flight Club etc.) plus a company trip once a year (last year we stayed in a lighthouse in Norway!) 
  • A buzzing work environment in trendy Shoreditch

 

 

Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

London

155 Curtain Rd
EC1V London Directions office@brandbassador.com View page

Workplace & Culture

We work hard and we play hard. Our culture is one of a family of people who care deeply about one another and our collective mission to change the world of Ambassador marketing.


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