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Customer Support Representative

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BRANDBASSADOR - SALES DEVELOPMENT REP

Brandbassador is a platform that allows brands to scale and automate word of mouth marketing. We work with brands such as Onepiece, iDeal of Sweden, PopSockets, MVMT Watches, Daniel Wellington, and the list goes on. Brandbassador was founded by the founders of Onepiece - a pioneer in the adult onesie industry. After running into a number of painful manual tasks, the founders created their own internal system to alleviate their problem. Little did they know, it was a problem countless brands are facing and need a solution to. So, they spent 2 years and over $4 million in development costs to create what is now Brandbassador.

THE ROLE

Reporting to our head of Customer Success, you will join our growing Customer Support Team as a part of an exceptional, motivated and successful Customer Success team. We pride ourselves on surprise and delight and going above and beyond to ensure our ambassadors and customers love us. The Customer Success team are one of the most important teams in our entire business and they safeguard our growth by ensuring our customers and users have a first-class experience. It's a challenging role, balancing and solving both users and brands enquiries. You'll be responsible for:

YOUR MISSION

  • Make sure Users and Brands have a great experience on Brandbassador
  • Be first-line support for ambassadors through the Brandbassador in-app chat and Zendesk
  • Being the first point of contact support for Brands through Intercom
  • Suggesting improvements to the Brandbassador App and Admin panel based on feedback from users and customers for them to get the most out of our platform
  • Maintaining all missions from Brandbassador
  • Maintain all actions in notifications on the main Brandbassador dashboard
  • Approving cash payments for Brandbassadors

A LITTLE BIT ABOUT YOU

  • You are good at conveying positive emotions and enthusiasm
  • You are a problem-solver and you see opportunities when others see problems
  • You are a great communicator in oral and written English
  • You write fast on a computer
  • You enjoy solving customers’ issues
  • You are driven by turning a difficult customer into a happy customer
  • You've got relevant experience; with a proven track record in customer support
  • You're ambitious, driven & tenacious; we’re looking for someone who can both grow the role and their career at the same time
  • You're unflappable; you can juggle everything, all at once and it doesn't get you down - you just keep on delivering

IN RETURN YOU CAN EXPECT FROM US:

  • On hands experience with some of the most exciting brands in the world
  • Flat hiriarchy where you can learn directly from the Founders and managers, committed to investing time and resources into making you learn and progress.
  • Be part of a young and awesome team
  • Free lunch every day from some of the best lunch joints in London
  • Access to in-house kitchen with a fridge full of drinks and food
  • A buzzing work environment in trendy Shoreditch
  • Awesome working environment, we work hard we play hard and we take pride in our business and our personal development
  • We are creating the best Sales, Customer Success, Support & Marketing team in Europe and want to find future rock stars to nurture and invest in. We take your personal development seriously.


Or, know someone who would be a perfect fit? Let them know!

London

155 Curtain Rd
EC1V London Directions office@brandbassador.com

Workplace & Culture

We work hard and we play hard. Our culture is one of a family of people who care deeply about one another and our collective mission to change the world of Ambassador marketing.


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