BRANDBASSADOR

ONBOARDING SPECIALIST

Brandbassador is a platform that allows brands to scale and automate word-of-mouth ambassador marketing and allows people to be an ambassador for their favourite brands and get perks, gift cards, cash and products in return. We currently work with over 150 brands such as Desenio, iDeal of Sweden, PopSockets, NA-KD, Daniel Wellington, and the list goes on.

Brandbassador was created by the founders of the fashion phenomenon Onepiece - a pioneer in the adult onesie industry and in ambassador marketing. After running into a number of painful manual tasks, the founders created their own internal system to alleviate the problem. Little did they know, it was a problem countless brands are facing and need a solution to. So, they spent 2 years and over $5 million in development costs to create what is now Brandbassador.

About the Role:
Customer Success is the heart of Brandbassador and we are looking for a tech-savvy individual who is looking to help our customers succeed. You will play a major part in supporting our rapidly growing customer base. In this role, you’ll work to ensure clients are smoothly set up with their new Brandbassador accounts and train them how to use our solution in order to help their business grow.

The goal is to ensure the onboarding plan is well communicated, understood and adhered to by our customers. This position will build strong relationships with individual users during the early part of the customer life cycle. They will also provide feedback that will be necessary to consistently improve the first experience of our customers

So if you’re a person that loves the challenge of a scale-up atmosphere, enjoys solving meaningful problems, and wants to feel like part of a family — then you just might be who we’re looking for.

Your Mission:

• Review and understand our customers’ business challenges to successfully implement solutions
• Onboard and train new customers to ensure they are setup for maximum success
• Learn and maintain deep expertise of Brandbassador and best practices to provide ongoing value and support to our customers
• Maintain and track all projects and documentation
• Ensure proper and consistent communication of status to the customer and the Brandbassador team.
• Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition
• Analyse, organise and communicate customer feedback to the Product and Sales Teams

About you:

• Similar experience within a SaaS business or a proven track record in B2B account management
• Expertise with Excel/Google Sheets and proficiency in communicating data through these mediums
• Basic knowledge of e-commerce solutions such as Shopify preferred
• A quick learner and solutions-oriented
• Excellent organisational, project and time management skills
• You’re comfortable on the phone talking to customers, providing support and feedback while working closely to resolve any problems in a timely fashion
• You have the ability to explain technical concepts in an easy-to-understand manner
• You are a team player who takes pride in your work and goes the extra mile to ensure the job is done right
• You are passionate about social media and technology and love working in a fast-paced scale-up environment
• You are empathetic to the challenges unique to different types of business models and are able to anticipate customer needs and concerns before they arise
• Problem solver and results-driven, you can quickly think on your feet
• You're ambitious, driven & tenacious; we’re looking for someone who can both grow the role and their career at the same time

We know that diversity makes for the best problem-solving and creative thinking. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for.

What we offer:

• Competitive salary, we pay well & reward performance
• Company-wide 'personal days' on the first Wednesday of the month in addition to your annual leave days
• Awesome working environment - we work hard, we play hard and we take pride in our business.
• Flexi-working - each team works 2 days per week in the office
• Free lunch when in the office - seriously, we provide lunch from some of the best lunch joints in London
• Access to in-house drinks fridge - it’s beverages galore.
• Regular social events - our parties are legendary #bbknowshowtoparty
• A buzzing HQ based in trendy Shoreditch